Why We Should Feel Sorry for Tech Support People

      


	A woman called the Canon help desk with a problem with her printer.
	The tech asked her if she was "running it under Windows." The woman then 
  	responded, "No, my desk is next to the door. But that is a good point.
 	The man sitting in the cubicle next to me is under a window, and his is 
  	working fine."
      
      
 	 Tech Support: "OK Bob, let's press the control and escape keys at the
 	same time. That brings up a task list in the middle of the screen.  Now
  	type the letter 'P' to bring up the Program Manager." 
  	Customer: "I don't have a 'P'."
  	Tech Support: "On your keyboard, Bob." 
  	Customer: "What do you mean?"
  	Tech Support: "'P' on your keyboard, Bob." 
  	Customer: "I'm not going to do that!"
      
      
  	Overheard in a computer shop:
  	Customer: "I'd like a mouse mat, please."
  	Salesperson: "Certainly sir, we've got a large variety." 
  	Customer: "But will they be compatible with my computer?"
  	    
  	    
  	I once received a fax with a note on the bottom to fax the document back 
	to the sender when I was finished with it, because he needed to keep it.
  	    
      
  	Customer: "Can you copy the Internet for me on this diskette?"
      
      
  	I work for a local ISP. Frequently we receive phone calls that start 
  	something like this:
  	Customer: "Hi. Is this the Internet?"
  	    
  	Some people pay for their online services with checks made payable to
 	"The Internet."
      
  	Customer: "So that'll get me connected to the Internet, right?" 
  	Tech Support: "Yeah."
  	Customer: "And that's the latest version of the Internet, right?" 
 	 Tech Support: "Uhh...uh...uh...yeah."
      
      
  	Tech Support: "All right...now double-click on the File Manager icon." 
  	Customer: "That's why I hate this Windows -- because of the icons --
 		I'm a Protestant, and I don't believe in icons."
  	Tech Support: "Well, that's just an industry term sir. I don't believe 
		it was meant to --"
  	Customer: "I don't care about any 'Industry Terms'. I don't believe in
 		icons."
  	Tech Support: "Well...why don't you click on the 'little picture' of a
 		file cabinet...is 'little picture' OK?"
  	Customer: [click]
      
      
  	Customer: "My computer crashed!"
  	Tech Support: "It crashed?"
  	Customer: "Yeah, it won't let me play my game."
  	Tech Support: "All right, hit Control-Alt-Delete to reboot." 
  	Customer: "No, it didn't crash -- it crashed."
  	Tech Support: "Huh?"
  	Customer: "I crashed my game. That's what I said before. I crashed my 
  		spaceship and now it doesn't work."
  	Tech Support: "Click on 'File,' then 'New Game.'" 
  	Customer: [pause] "Wow! How'd you learn how to do that?"







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