Phone Won't Stop Ringing?
Here's What You Do



	Leola Starling of Ribrock, Tenn., had a serious telephone problem.
     	But unlike most people she did something about it.

     	The brand-new $10 million Ribrock Plaza Motel opened nearby and had
     	acquired almost the same telephone number as Leola.

     	From the moment the motel opened, Leola was besieged by calls not for
     	her. Since she had the same phone number for years, she felt that she 
	had a case to persuade the motel management to change its number.

     	Naturally, the management refused claiming that it could not change 
	its stationery.

     	The phone company was not helpful, either. A number was a number, and
     	just because a customer was getting someone else's calls 24 hours a 
	day didn't make it responsible. After her pleas fell on deaf ears, 
	Leola decided to take matters into her own hands.

     	At 9 o'clock the phone rang. Someone from Memphis was calling the 
	motel and asked for a room for the following Tuesday. Leoloa said, 
	"No problem.  How many nights?"

     	A few hours later Dallas checked in. A secretary wanted a suite with
     	two bedrooms for a week. Emboldened, Leola said the Presidential Suite 
	on the 10th floor was available for $600 a night. The secretary said 
	that she would take it and asked if the hotel wanted a deposit.  "No, 
	that won't be necessary," Leola said. "We trust you."

     	The next day was a busy one for Leola. In the morning, she booked an
 	electric appliance manufacturers' convention for Memorial Day weekend, 
	a college prom and a reunion of the 82nd Airborne veterans from World 
	War II.

     	She turned on her answering machine during lunchtime so that she could 
	watch the O.J. Simpson trial, but her biggest challenge came in the
     	afternoon when a mother called to book the ballroom for her daughter's
     	wedding in June.

     	Leola assured the woman that it would be no problem and asked if she
   	would be providing the flowers or did she want the hotel to take care of
     	it. The mother said that she would prefer the hotel to handle the floral
     	arrangements. Then the question of valet parking came up. Once again 
	Leola was helpful. "There's no charge for valet parking, but we always 
	recommend that the client tips the drivers."

     	Within a few months, the Ribrock Plaza Motel was a disaster area.

     	People kept showing up for weddings, bar mitzvahs, and Sweet Sixteen
     	parties and were all told there were no such events.

     	Leola had her final revenge when she read in the local paper that the
     	motel might go bankrupt. Her phone rang, and an executive from Marriott
     	said, "We're prepared to offer you $200,000 for the motel."

     	Leola replied. "We'll take it, but only if you change the telephone
     	number."








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